I've been using CRM's and DMS's for nearly 20 years. While no system is perfect, the latest edition of ShiftPoint makes a serious run at it. As an independent dealer with 2 locations, ShiftPoint allows a synchronization between our locations that's streamlined our business and given our customers a sense of professionalism and consistency. Once the Customer is entered, everything from that point forward is dedicated to making their experience as trouble free as possible.
ShiftPoint has helped us streamline our paperwork and most importantly reduced the work we need to do, to book and sell a vehicle. They have also helped us build our brand with a more consistent look and feel across multiple locations!