I've been using CRM's and DMS's for nearly 20 years. While no system is perfect, the latest edition of ShiftPoint makes a serious run at it. As an independent dealer with 2 locations, ShiftPoint allows a synchronization between our locations that's streamlined our business and given our customers a sense of professionalism and consistency. Once the Customer is entered, everything from that point forward is dedicated to making their experience as trouble free as possible.
I was reluctant to start using a DMS program, but after getting started and using ShiftPoint I am extremely satisfied. I am much more organized and am able to keep in better touch with my customers. ShiftPoint allows for much better customer service and getting repeat business. After using ShiftPoint now I don't know how my business could functioned without it!