I've been using CRM's and DMS's for nearly 20 years. While no system is perfect, the latest edition of ShiftPoint makes a serious run at it. As an independent dealer with 2 locations, ShiftPoint allows a synchronization between our locations that's streamlined our business and given our customers a sense of professionalism and consistency. Once the Customer is entered, everything from that point forward is dedicated to making their experience as trouble free as possible.
Low cost, easy to use, many reports, all forms needed, printed and automatically populated for state DMV (NY). Actual person answers the phone. New enhancements and improvements constantly added showing that Tom the owner and designer really cares about his product and supplying GREAT service.