I've been using CRM's and DMS's for nearly 20 years. While no system is perfect, the latest edition of ShiftPoint makes a serious run at it. As an independent dealer with 2 locations, ShiftPoint allows a synchronization between our locations that's streamlined our business and given our customers a sense of professionalism and consistency. Once the Customer is entered, everything from that point forward is dedicated to making their experience as trouble free as possible.
We have been using ShiftPoint for our car business and we cannot be happier. I do not consider myself computer savvy and was a little hesitant at the beginning to start using a new computer program, but ShiftPoint made it easy to understand;and makes everything easier to do with our everyday business needs. Our business has increased in part because of our professional web site, which has brought us many raved reviews! I would highly recommend ShiftPoint. They are like a part of our little family business.